Tier Corporation Pty Ltd (ACN 675 029 722)[a] trading as Tier Hub (ABN 21 142 082 764) and its Related Bodies Corporate (as defined in s50 Corporations Act 2001 (Cth)) (“Company”, “we”, “us”, “our”) are committed to respecting your privacy.
We are committed to protecting and respecting your privacy, and ensuring all information we collect, or hold is handled respectfully and in accordance with relevant privacy laws including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) when handling your personal information.
This Privacy Policy explains how and why we collect, use, hold, store and disclose your personal information together with your rights to access and correct that information or make a complaint about our handling of personal information. We strongly encourage that you read it carefully.
This Privacy Policy applies to all personal information collected by the Company when you access our website, use any of our services or apply to join our team.
From time to time, we may change our Privacy Policy by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of the most up-to-date version of our Privacy Policy.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode, contact details and may also include your credit card information and information about your business and/or personal circumstances. It does not matter if the information or opinion is actually true or whether or not it is in writing. Essentially, information will be personal information if we are able to link this information to you and your identity.
Sensitive information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin,
You consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
The personal information we collect and hold about you will vary depending on the nature of your interaction with us
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
If you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history, relevant records checks and names of referees), from recruitment consultants, your previous employers and others who may be able to provide us with information to help us decide whether to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
We may collect information about how you access, use and interact with the website. We do this by using a range of tools such as Google Analytics other third-party services, cookies, and tracking technologies to analyse user behaviour and improve our site functionality. This information may include:
We may use cookies or other similar tracking technologies on the website or services that help us track your usage of our services and remember your preferences.
A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website.
We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
We collect, hold, use and disclose your personal information for the purposes of operating our website, providing services and ensuring you have a safe and efficient experience.
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the services that you receive. Certain third-party service providers may have their own privacy policies with respect to the personal information we provide to them, please refer to these privacy policies to understand how your personal information will be handled by these third-party service providers. Once you leave our website or application or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We are not responsible for the privacy policies or practices of any other third-party website, services or application.
Where appropriate, we will confirm your express consent before collecting such information.
If you do not provide us with your personal information, we may not be able to provide you with the services you require, communicate with you or respond to your enquiries.
We will collect your personal information directly from you whenever you visit our website, deal with us over the phone, correspond with us in writing, engage with our services, and interact with us.
Although we usually collect your personal information directly from you, sometimes we will collect it from other organisations or people. For example, we may collect personal information from our related companies.
If we collect Information about an individual or company from someone else, we will take reasonable steps to ensure that the individual is made aware of this. In the event that we receive unsolicited Personal Information, then we will, as soon as practicable but only if lawful, destroy the information or ensure the information is kept confidential.
When you apply for a job or position with us, we may collect certain information from you from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or to engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
We will use your personal information to offer you services we believe may interest you, but we will not do so if you tell us not to.
We and/or our carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us or by using the opt-out facilities provided (e.g. an unsubscribe link).
We may hold your personal information in electronic form. Your personal information will either be stored on the Company’s IT systems or the IT systems of our contractors or service providers. If your personal information is initially collected in paper form, we will destroy that paper when and transfer your information to electronic form.
We take reasonable steps as well as implement and maintain processes and security measures to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Our authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. The obligations are also imposed on contractors and service providers.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs, unless there is a legal reason why we need to continue to hold that personal information.
However, the internet is not a secure environment and no computer system is perfectly secure. Although all care is taken, we cannot guarantee the security of the information provided to us. This means that there is always a risk that your personal information may be accessed or used without authorisation.
We may collect non-personal information on the website and via our services including but not limited to, which sections of the website are most frequently visited, how often the website sections are visited and for how long the website and services are used. This data is always used as aggregated non-personal information and may be shared with our agents and employees to provide them with information relating to how our visitors access and use our services and the website. This is done for the purpose of providing you with the best and most efficient services.
The Privacy Act protects your sensitive information, such as information about your religion, ethnicity, health or biometrics (for example, your fingerprints). If we need this type of information, we will ask for your permission, except where otherwise allowed by law.
We do not sell your personal information to anyone else.
We may however transfer or disclose your personal information:
If the ownership or control of all or part of our assets or business changes, we reserve the right to the extent permissible at law to transfer your personal information to the prospective or new owner. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
We may disclose your personal information to other organisations/people located outside of Australia. This includes, but is not limited to, third-party suppliers, contractors, and cloud service providers situated in countries such as the United States, the United Kingdom, Canada, New Zealand, Singapore, Japan, China, Hong Kong, India, and member states of the European Union.
Our sites may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
This privacy policy applies only to the information we collect on our sites.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. We may need to verify your identify before giving you access to your personal information (e.g. copies of government-issued identification, such as valid Driver’s Licence, Passport or Identity Card). There are some circumstances in which we are not required to give you access to your personal information (for example, where a legal exemption applies).
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.
If you have a question about our Privacy Policy or think we have breached the Privacy Act or wish to make a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us in writing. Our contact details are set out below:
Address: Tier Corporation Pty Ltd, level 1/ 488 Victoria St. Richmond VIC 3121
Phone: 1800 896 884 Email: info@tierhub.com.au
We will get back to you as soon as we can. We may not always be able to provide you with details about what we hold. In these circumstances we will explain this to you.
We take reasonable steps to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to have personal information corrected, we will take reasonable steps to correct the Information as quickly as is reasonably possible, having regard to the purpose(s) for which it is held. If there is some reason why we don’t think the information should be changed, we will contact you and let you know.
We will also consider your complaint promptly and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
It is our intention to use our best endeavours to resolve any complaints to your satisfaction. However, if you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) for guidance on alternative courses of action which may be available.
Office of the Australian Information Commissioner
Phone: 1300 363 992
Mail: GPO Box 5218
SYDNEY NSW 2001
Website: www.oaic.gov.au
If you have any questions, comments, requests or concerns, please contact us at:
Contact: Privacy Officer Phone: 1800 896 884
Address: Tier Corporation Pty Ltd, level 1/ 488 Victoria St. Richmond VIC 3121
Email: info@tierhub.com.au
From time to time, we may change our policy on how we handle personal information or the types of personal information that we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website www.tierhub.com or by contacting us at the contact details above.
Effective Date: 1st April 2025